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CONTACT US

Quanzhou Yimao(Sany Group) Imp. & Exp. Co., Ltd.
Add: 5F, 303 Xinmei Road,Sucuo,Chendai,Jinjiang,Quanzhou,Fujian,China
E-mail: sanyi@sanyi-hk.com
Tel: +86-595-85690358
Phone:+86-13799582961
Skype: aidu823
QQ: 49033245

Q Payment methods
A
We accept payment through PayPal,Boleto Bancário, QIWI, WebMoney and Directly via credit card.
Paying with PayPal
NOTE: Your order will be shipped to your PayPal address. Ensure you have selected or entered the correct delivery address.
- 1) Login To Your Account or use Credit Card Express.
- 2) Enter your Card Details the order will be shipped to your PayPal address. and click Submit.
- 3) Your Payment will be processed and a receipt will be sent to your email inbox.
- Paying with Credit card
- 1) Choose your shipping address OR create a new one.
- 2) Enter your Card Details and click Submit.
- 3) Your Payment will be processed and a receipt will be sent to your email inbox.
- Boleto Bancário
- (disponível somente para nossos clientes Brasileiros)
- 1) Selecione a opção "pagar por Boleto Bancário"
- 2) Seleciona a opção para pagar por Pessoa Física ou Pessoa Jurídica
- 3) Complete as lacunas com as informações solicitadas
- 4) Confirme as informações fornecidas para emissão do boleto
- 5) Imprima o boleto e efetue o pagamento em qualquer agência bancária, caixa-eletrônico ou online banking.
- 1) Выберите страну, где был открыт ваш счет
- 2) Введите номер вашего QIWI кошелька
- 3) Введите номер, ваш пароль и нажмите на кнопку оплаты
- 4) Нажмите на “Pay with Qiwi”, Вы будете перенаправлены на страницу с деталями платежа через Qiwi
- 5) Введите номер ваш пароль и нажмите на кнопку оплаты
- 6) Ваш платеж будет обработан
- 7) Вы будете направлены на страницу с деталями заказа для подтверждения
- Paying With WebMoney
- 1) Choose your shipping address OR create a new one.
- 2) Select WebMoney as your payment method
- 3) Enter your email address. You will be redirected to the WebMoney payment website.
- 4) Select the method of payment, you have 3 options
  WebMoney Quick payment
  Web Money Keeper
  Other Methods – Cash and cashless.
- 5) Enter your account details and the verification captcha code
- 6) Click Next
- 7)You will be sent a SMS to your registered mobile, it will contain a code
- 8) Enter the code into the WebMoney payment page
- 9) Payment will be confirmed, a receipt will be sent to your email inbox and you will be directed back to Emaor.com.
- Оплата через WebMoney
- 1) Выберите адрес доставки или создайте новый.
- 2) Выберите WebMoney, в качестве метода оплаты
- 3) Введите ваш электронный адрес Вы будете перенаправлены на сайт WebMoney для совершения платежа
- 4) Далее вам будет предложено 3 возможности оплатить заказ
  Быстрый платеж WebMoney
  Web Money Keeper
  Прочие методы – наличные и безналичные
- 5) Введите детали вашего аккаунта и код капчи
- 6) Нажмите «Далее»
- 7)Вам будет выслано СМС-сообщение, содержащее специальный код
- 8)Введите полученный код на странице оплаты заказа
- 9)Вам будет выслан чек на вашу электронную почту, в качестве подтверждения платежа.

Q Shipping methods

When you order from Emaor.com, you will receive a confirmation email. Once your order is shipped, you will be emailed the tracking information for your order's shipment. You can choose your preferred shipping method on the Order Information page during the checkout process. Emaor.com offers four different international shipping methods:

Shipping from Chinese Warehouse
Airmail and register airmail	Area	time
	United States, Canada, Netherlands, Spain, Germany, France, Japan, Republic of Korea, United Kingdom	7-20 business days
	Australia,New Zealand,Singapore	7-25 business days
	Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland	7-25 business days
	Brazil, Russia, Mexico	15-35 business days
	Other countries	7-25 business days
Priority Direct Mail	Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Netherlands, Portugal, Spain, Sweden	7-12 business days
	United States, United Kingdom	7-12 business days
	Australia	6-9 business days
Japan Direct Mail	Japan	5-8 business days
SAGAWA Direct Mail	Japan	5-8 business days
South Korea Direct Mail	Korea	8-13 business days
Middle East Direct Mail	Saudi Arabia, United Arab Emirates, Bahrain, Qatar, Oman	10-15 business days
ARAMEX Direct Mail	United Arab Emirates, India, Bahrain, Cyprus, Egypt, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey	5-10 business days
EMS	7-15 business days to worldwide
Expedited Shipping	5-8 business days to worldwide

NOTE: Netherlands Direct Mail has been combined into the Priority Direct Mail. If you are in a European country; simply choose Priority Direct Mail and it will be shipped via Netherlands Direct Mail.

*Expedited shipping can not be used for PO Box addresses

Shipping From Local Warehouses
EU Warehouses	UK: usually 3-6 business days Other EU countries: usually 7-10 business days
US Warehouses	USA: usually 3-6 business days Other American countries: usually 7-10 business days

Shipping from your local warehouse is significantly faster. Some charges may apply.

In addition, the transit time depends on where you're located and where your package comes from. If you want to know more information, please contact the customer service. We will settle your problem as soon as possible. Enjoy shopping!

Q Free Trial Center

A

EMAOR FREE TRIAL CENTER
New items available every week!

Rules and requirements:

1,Like us on Facebook EMAOR

2,Choose products you like.

3,Share it on your social media page.

4,Write your description of our products and your wish to receive free products.

5,Your post got 500 interactions like.

6,Send us the screenshot and your address : 49033245@qq.com

7,If you post more than 100, but not more than 500, you can also send us screenshots. We will randomly select 5 lucky customers every week, and you can also get the product for free.

8,All participants can receive coupons sent by our company www.emaor.com
Q Wholesales & Retail Order FAQ

A

1.About the order process

we make that place the order from us is as secure and simple as possible. You could make order from our web site online.

At first, Please add all the products you want into the shopping cart and then follow the instructions to complete the order form and submit, getting your order number. ( Please record this order number for further inquiries ).

And then ,After you place the order, we will check soon and then send the invoice include the shipping cost to you within 24 hours.( If There are not any email from us within 24 hours since you get the order number, there must be some problem incurred during the process of submitting your order. Please get in touch with us soon, thank you.)

Third, after you receive the invoice ,please pay soon and tell us the information .So that we could check your pay, and send the parcel to you in time, and then we will tell you the tracking number, so you could check online.

2. What should I do when fail to place order ?

Steps:

A. Use other browsers. There’re many browsers you can use, such as IE, Firefox, Google chrome, Safari, Opera, etc.

B. If it still doesn’t work, you can copy the goods list including item number, size and color; send us by email together with your username on our site, and also your full shipping address. We’ll place the order for you and then let you know.

3. Can you separate my order to several packages in order to avoid tax in custom?

Usually we send only one package for one order unless it’s too large to be put into one box, but also only one tracking number. If you want us to send two or more packages, please write down the request in the Notice when you submit the order. But more packages, more shipping cost need pay, you know.

4. Can I confirm stock status with you before payment?

Yes, after you place the order, we’ll check and inform you which items are out of stock, and then send the invoice to you. But as you know, our stock status is changing every hour, so we can’t promise that the items will be still in stock when we prepare your order.

5. What will happen if there are out-of-stock items in my order after payment?

So as not to delay your order, we'll send out the ready items on time and then recalculate the item prices and shipping fee. All excess payment would be credited to your next order. If you want, we can also refund to your PayPal account.

6. Why my cart is empty when I open it again next day?

Because our system stores the cart in the cache of the browser, so once the cache has been cleared, the cart will be empty.
Q OEM & ODM Order FAQ

A

1).What is the price ?

Different materials different price ,it also depends on your order quantities.Big quantities could get a discount for sure.

2).What is the MOQ?

Normally it's 1000pairs per color per size rang per style.However ,you could join our available order suppose you would like to place order on the same style as well.Then the MOQ could be less than 1000pairs.

3).What's the sampling time?

It needs around 7-14days .

4)What's the production lead time ?

It takes around 25-30days ,however it needs 35-45days during the peak production period.Will re- confirm before signing the contract.

5)What's the packing ?

We could do any packing based on client's requirement .

6)Have your past any audit?

Our factories have past either Wal-Mart,or K-Mart ,Auchan,Tesco,ALDI,Rossmann,Carrefour ,BSCI,Disney ,JC-Penny and so on .We would choose a suitable factory to carry on your order.What u need to do is only to place order ,we would follow up with every details closely and make sure our price would meet with your target ,and then be resposible for its quality & Delivery.

7) Can your supply us a testing report ?

We would use the ECO-Friendly materials for production if needed, which could be past the requested testing standard.

8)Can u open a new sole mould for us ?

The mould charge would be on our account supposed your order quantities reach to 50,000pairs per size run in 1year.Otherwise ,we need you to bear the mould charge accordingly based on your order quantities.

9)How can you control the quality for us ?

Before the mass production, we will send you the pre-production sample to check and confirm. Then we will send your confirm sample to the factory and our professional QC also will check the materials, the semi-finish product and the finish products on line.Before the shipment, we will send you the production sample with final packing for your checking. And it will be welcome if your side QC can inspect the goods by yourself.

10)What is your payment term?

For samples, we can accept West Union, T/T,L/C and paypal.For orders, we do 30% deposit and 70% before shipment.

11)How can i estimate the cost including the freight ?

We can check the freight if you tell me your destination port or address,we can send you the shoes by ship, airplane,DHL,FEDEX,UPS,EMS,CHINA POST and so on, so you can estimate your cost before place a order.

THANK YOU FOR YOUR ATTENTION! ANY YOUR INQUIRY WOULD BE REPLIED SOONEST!
Q How To Place Order

A

How To Place Order
Here is process to help you know our step of order for your inference:

Step 1: Visit our site: www.emaor.com and place the order.

Step 2: Choose the product and Add to Cart which need Size,Quantity.

A, Direct purchase, enter the registration account page!

B, Let's go ahead and pick something else If it's in the shopping cart !

Step 3: You can check all product you choose in Cart.

Step 4: When you click “Cart”, all product will be shown. After you confirm the product quantity and size, You can directly Click “PayPal” to pay the order. If you want other payment method (Bank,western union,Credit,moneygram),please click ”Proceed to Checkout”
If you have account on our site, you can directly sign in.

If not, please create an Account here and write all your shipping information.

After finish all your shipping information, please click “Submit”

Step 5: Please confirm the Address, Shipping Method and Payment Method and choose server. If anything is ok,please click “Proceed to Checkout”

Step 6: Your orders is finished now and wait for our invoice by email. If you choose PayPal or Credit Card, you can directly pay online.

If you have any question, please feel free to contact us www.emaor.com
Q Intellectual property claims

A

Declaration of rights

(I) All information on this website (except specified information source or information input by the other party) including but not limited to text representation and combination, icons, decorative, graphics, color, layout design, data are owned to this website and related rights alone or share, or are authorized to use. And all these are protected by copyright law and trademark law and other relevant international agreements and international conventions on intellectual property rights that our Chinese had access to.

(II) All works on our website (not including interactive services), without the written authorization, any unit or individual shall not copy, link, illegally use or reproduced, shall not in any way to establish the mirror sites. Otherwise, this website will resort to the legal means to pursue the tort liability.

(Ⅲ) Any natural person, institution or organization shall not be allowed to complain of our website infringing on intellectual property rights for the purpose of malicious intent. Otherwise, this website will be held through legal means to investigate the legal responsibility of malicious complaints.

(IV) This website respects the intellectual property rights and interests of third parties and has developed measures and steps to protect such rights and interests. Thus, this website makes a good faith effort to avoid violating and does not intentionally violate the intellectual property rights and interests of third parties when selling its products. In the event of any concerns or complaints about possible violation of intellectual property rights, such as the unauthorized use of third-party trademarks or patents, or the selling of counterfeit goods, please send a email or written notice, identifying with specificity the rights alleged to be violated and the accused product(s), to sanyi@sanyi-hk.com

In appropriate circumstances and at our discretion, we may discontinue sales of any accused products and remove advertising of such products from this website.

Disclaimer

(I) To any third party who upload pictures, advertising or selling goods through the sites , in accordance with the "Millennium data copyright law”, this website does not assume any infringement of copyright, trademark right, patent right etc. intellectual property responsibility.

(II) Any losses due to the force majeure like hacker attack, computer virus invasion or attack, the temporary closure of Internet business caused by government regulation, the site were exemption. This site is irresponsible for the leakage of personal information caused by other sites linked to this site and any legal disputes and consequences resulting from this.

(Ⅲ) The site shall be announced in advance if it is required to suspend service for maintenance or upgrade of the system.This site is not responsible to any inconvenience and loss within the suspension of service caused by line and the hardware failurehe outside the site control or by other force majeure.

(IV) The users of this website shall be responsible for any consequences of the violation of the relevant laws in violation of the provisions of this statement.

(V)The users who directly or indirectly use the file on our website in any way, are seemed as a voluntary acceptance of the constraint of the statement of our website.

(Ⅵ) Any issue not covered by the this statement shall refer to relevant laws and regulations of China and the international law. When the statement is in conflict with the relevant laws and regulations, the national laws and regulations shall prevail.

This website reserves the right to explain this statement in the scope of the law, and has the right to amend this statement at any time.
Q Track Your Order

A

Above all, thanks for placing order on our website www.emaor.com. Your satisfaction will be our greatest source of motivation.

www.emaor.com will provide order tracking numbers whenever the order status is changed into

"Shipped"status. The shipping company's tracking number will be posted into every customer's account page.

You will be notified by your registered email with this tracking number. Along with tracking number, customers will enter the shipping company's official website to check the shipping status of your package.

The following are some links of express companies.

DHL: http://www.dhl.com

EMS: http://www.ems.com.cn/english.html

DPEX: http://www.dpex.com/

China Post: www.17track.net/IndexEn.html Or http://intmail.183.com.cn/item/itemStatusQuery.do?lan=0
Q Resolution Center

A

After You Receive Your Order

When we have shipped your item, you will receive the tracking information via email. You can then visit the corresponding carrier's web site for online tracking information.

As soon as you receive the package, inspect it right away before you sign up for it, to make sure the package is in good condition, not damaged or empty. If you do not receive your order or if you are not satisfied with the product you receive, try communicating with our customer service first. Most times it is simply a misunderstanding that we will be happy to correct it.; If you cannot reach an agreement, you can contact our dispute department and make a Refund Request.

Remember, you can always contact us if you need help.www.emaor.com
Q Return Policy

A

Return Policy

When you buy from us, we want to make you completely satisfied. If for any reason you are not satisfied with the goods, you can exchange or ask for refund. Before returning, please take time to read our return policy carefully. You are recommended to contact our after-sale Customer Service (email address: sanyi@sanyi-hk.com) before returning an item and they will give your some useful advice.

www.emaor.com reserves the right to charge the handling fee for all returned products.

Ⅰ. Unconditionally returns accepted within 7days

The Unconditionally returns from our customers are acceptable within 7days after you getting the package. when we confirm the arrival of the package you returned, we 'll refund you the payment.

P.S.:

1.pls make sure the products are unused and will not affect the secondary sales.

2.Because that we charged the shipping fee in behave of the shipping company, we will only refund you the good price which is www.emaor.com responsibility.

3.After returning the products , pls inform us the following information in your account where you can find a chart

① the order No.,

②item code

③Photo of the products you sent back

④Photo of the shipping label on the package www.emaor.com sent to you

⑤Photo of the shipping label in the package you sent to www.emaor.com

Step:

1. Plz consult the customer service about the information we need before sending back the package

2. send the package back to us

3. After returning the products , pls offer our customer service the information you collect above.

4. After confirming the information, we will refund the money to your account directly. But the amount is frozen which can be used until we get the package.

5. We will activate the refund in your account when we get the package, then you can use that for new order.

Full Refunds

We offer full refund on any items that are found to be faulty or damaged due to our fault. Damage caused because of the fault of the third party or customer’s own fault cannot apply for refund.

Partial Refunds

We also offer partial refund on returned items which have some original parts missing. In such a case, the customer can only get partial refund.